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Frequents Questions

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What does the insurance cover?
When does the insurance's term begin?
When can I buy it?
If I need information, where can I call?
What is the policy's term into effect?
What do I do if I wish to continue or extend the term of the policy?
What is Damage Liability?
Can this insurance be transferred to another car?
What is covered by Property Damage Liability?
What is covered by Bodily Damage Liability?
What is covered by Occupants' Medical Expenses?
What to do in case of accident?


What does the insurance cover
This insurance covers Property Damage Liability, Bodily Damage Liability, and Medical payments. It will not cover damage to your vehicle.

When does the insurance's term begin?
The beginning of the insurance's term will be determined by the client, with a limit of 15 days after acquiring the insurance.

When can I buy it?
You can buy it today, through Bancomer.com, it is very easy!

If I need information, where can I call?
You can call the Customer Service telephone 1102000 within Mexico City's metropolitan area or the toll free number 01 800 849 6600 within the rest of country, where we will be glad to answer your questions. When the automated voice response answers your call, please say "asesor" in Spanish to be transferred to a live person who will transfer you to an English speaking operator.

What is the policy's term into effect?
The insurance term will be according to your needs.

What do I do if I wish to continue or extend the term of the policy?
You may acquire another insurance with a new term according to your needs.

What is Damage Liability?
It is the Legal Damage Liability caused by the Insured or any person that, with his/her expressed or tacit consent, uses the insured vehicle and as consequence of it, causes material damages to third parties in their properties or bodily injuries.

Can this insurance be transferred to another car?
This insurance cannot be transferred; it will be used exclusively for the car that was registered when the policy was activated.

What is covered by Property Damage Liability?
This coverage includes Legal Damage Liability caused by the Insured or any person that with his/her expressed or tacit consent, uses the insured vehicle and that as consequence of it, causes material damages to third parties in their properties.

What is covered by Bodily Damage Liability?
This coverage includes the Legal Damage Liability caused by the Insured or any person that with his/her expressed or tacit consent, uses the insured vehicle and that as consequence of such use, causes bodily injuries to third parties.

What is covered by Occupants' Medical Expenses?
Covers the expenses as consequence of a traffic accident causing injuries to any person occupying the insured vehicle, when that person is inside the insured vehicle.

What to do in case of accident?
Notify immediately the claims desk of Seguros Bancomer to the following telephone number:
01 800 00 URGENTE(8 7 4 3 6 8 6) For Mexico City's area or the rest of the country, dial this full number.
Service is provided 24 hours a day, 365 days a year.
It is important to provide all the relevant information referring the accident, such as:
Policy number.
Exact location and characteristics of the participant vehicles, to help the adjuster arrives as soon as possible to the location of the accident.
In case that the competent authority acknowledges the accident, you must pay attention and follow its instructions.
Once the adjuster arrives to the location of the accident, you will be requested to state in written form how the accident took place so that the adjuster then negotiates with the third party.

 
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